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Refund Policy

Last updated: November 2025

Overview

At MyQuizGPT.com, we want you to be completely satisfied with our service. This refund policy outlines the conditions under which we process refunds.

Free Service

MyQuizGPT offers a free service with comprehensive features including:

  • Unlimited quiz creation
  • ChatGPT integration
  • Quiz sharing and public links
  • Leaderboard and progress tracking
  • Study collections and favorites

Since our basic service is completely free, no refunds apply to free features.

Premium Features

We offer a premium feature that allows users to:

  • Store and save quizzes to your collection without expiry
  • Access your saved quizzes at any time
  • Track progress and performance across all your quizzes
  • Unlimited quiz storage and management

Premium subscription terms:

  • Subscriptions can be cancelled at any time
  • Access to premium features will remain until the end of the billing period
  • Refunds will be considered on a case-by-case basis
  • Contact us within 48 hours of purchase for refund consideration

Refund Eligibility

We may provide refunds in the following cases:

  • Technical issues that prevented access to our services
  • Accidental or duplicate charges
  • Service unavailability during the subscription period
  • Documented billing errors on our part

How to Request a Refund

To request a refund:

  1. Contact us at hello@myquizgpt.com
  2. Include your account email address
  3. Provide the reason for your refund request
  4. Include any relevant transaction details

Processing Time

Once approved, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Non-Refundable Items

The following are generally not eligible for refunds:

  • Partially used subscription periods
  • Subscriptions cancelled after the billing date
  • Services already utilized during the subscription period
  • Refund requests made more than 48 hours after purchase

Contact Us

If you have any questions about our refund policy, please contact us at: hello@myquizgpt.com